1. Ordering
Guests place their orders via the QR code on the table (attached to the table caddy).
An order is only completed after successful payment.
Payment options: TWINT, Apple Pay, credit card.
Cash payment is not possible (no safe in Arosa – fully digital operation).
If a guest cannot order online, they may place an order manually at the buffet cashier and pay
at the card terminal.
Please kindly direct guests to the buffet; orders are taken by the buffet staff or – during peak
times – by the team leader.
2. Problems with Online Ordering
Often the issue is a missing internet connection.
Guests can connect to the free Wi-Fi “Magical Winternet.”
If it still doesn’t work: please direct guests to the cashier at the buffet.
3. Reservations
Reservations can be made online via sit-huette.ch.
• Only 11:30 a.m. can be booked; table duration: 75 minutes.
• Reservations are automatically released after 10 minutes of delay (this is stated
online).
• No additional time slots are offered.
On-site reservations can only be made by the team leader.
4. Guests Change Seats
If guests change seats after placing an order:
• Note the old and new table numbers (e.g., table 50 → 54).
• Inform the team leader.
• The team leader updates the new table number on the kitchen and buffet tickets so that
the drink or food runner can deliver correctly.
General rule: Guests may change seats, as long as they do not move to a table that is
already reserved.
5. Special RequestsNo special requests are possible (e.g., “cheeseburger without cheese”) – not even on quiet
days.
options.
Our menu already offers a wide selection, including vegetarian, vegan, and gluten-free
Small adjustments (e.g., removing tomato yourself) are the guest’s responsibility.
Why no exceptions:
Special requests fulfilled on quiet days create false expectations on busy days.
Therefore, we follow a clear, consistent policy – the same every day.
6. Different Serving Times
Dishes are prepared at different kitchen stations.
Therefore, meals may not be ready at the same time and cannot always be served together.
Example:
One guest orders a soup, another at the same table orders a burger.
The soup is prepared at the pasta station, the burger at the burger station.
Dishes are sent independently from each station, so they may arrive at different times – this is
normal.
Info for the kitchen:
Each station has its own ticket printer, and we work according to the “first in, first out”
principle.
The ticket that arrives first is prepared first!
7. Stickers
The Sit-Hütte is known for its stickers.
• Every guest may take 1 sticker for free at the buffet.
• Additionally, sticker sets (sets of 3, 4, or 5) are available through the ordering website.
Please avoid guests asking directly at the buffet for stickers – this interrupts staff
workflow.
8. Bringing Your Own Food
The consumption of brought food or drinks is not allowed.
Please inform guests politely or notify the team leader.
There is a picnic station in the ski area for guests with their own food.
9. Complaints / Returns
In case of mistakes (e.g., wrong burger prepared):
- Correct immediately, no discussion.
- Inform the team leader so they can correct the error in the system.Closing Words – Our Mission, Our Passion
We are cooks with heart – and that is exactly what every guest should feel with every single
bite.
Our goal is to offer real quality to everyone who eats with us: through fresh products, mindful
preparation, and pride in our craft.
No matter how busy it gets – we treat every guest with friendliness, attention, and genuine
warmth.
Every guest deserves to feel welcome.
For problems or complaints, our approach is:
• We always act solution-oriented – no excuses, we find possibilities.
• We make the guest feel that their concern is important and a priority.
• And even if something is not possible, we communicate positively, clearly, and
empathetically:
“I understand – I’ll check right away what we can do.”
In cases of uncertainty or special situations:
• Inform the team leader – together we always find a solution!
And this is especially important to us:
• Friendliness, helpfulness, attentiveness, and respect always come first.
• We are cooks – not machines. Even though we produce a lot, every dish contains real
quality and heart.
• Every guest should feel our passion, our creativity, and our joy for cooking.